1. INTRODUCTION

We welcome you to our website: www.officialislandgirl.com.

ISLAND GIRL is a trademark of # TAG MARKET e.U. The hereby document holds the conditions under which the use of this website is regulated. Terms and conditions apply, on one hand, to # TAG MARKET e.U. / ISLAND GIRL, registered in the trade register of Vienna, Austria and, on the other, to the person/people who acquire through our web any products/services. 


# TAG MARKET e.U. / ISLAND GIRL reserves the right to revise and modify the hereby conditions at any moment, therefore the buyer must always read them before placing an order.


Our E-Shop is run through our partner-site Big Cartel with its individual domain shop.officialislandgirl.com


2. CUSTOMER SERVICE

For any questions or queries, or if you would like to receive more information about our services and products, feel free to contact us from Monday to throughout Friday via email hello@officialislandgirl.com  .


3. ORDER 

All orders presuppose acceptance of prices and product description. Product orders are subject to availability and, in this sense, if the product ordered is not in stock or available, the buyer will be informed in short notice and will be given the possibility to change the order or cancel it and request the refund of all costs paid.


To place an order, the buyer will have to use the buy online method. Once the purchase has been completed, the buyer will receive an email acknowledging receipt of his/her order (Order Confirmation).

# TAG MARKET e.U. / ISLAND GIRL reserves the right to cancel any order if some anomaly was observed in the order placement or if the information given by the buyer was not filled out correctly.


4. CONTENT OF THE SITE

4.1. Items promoted on the site are subject to availability and may change from time to time.

4.2. You acknowledge that the content on the site is liable to change at any times.

4.3. You acknowledge that the colours of the items that are delivered to you may vary slightly from the colours displayed on your computer screen.


5. PRICES AND PAYMENTS

All prices indicated in this website are shown in Euros and include VAT, excluding shipping costs, which will be added to the total cost of the order, depending on item and delivery location. 

All products are subject to change of price at any moment, although price modifications will not affect orders already confirmed by us.

Products will remain property of # TAG MARKET e.U. / ISLAND GIRL until the payment has been confirmed.


If your purchase is done through our E-shop

(domain https://officialislandgirl.bigcartel.com/) all orders must be paid exclusively in Euros and using a credit card or PayPal. If the purchase is done by email, all orders must be paid exclusively in Euros and the payment must be made through bank transfer or PayPal. Maximum security is guaranteed for the three payment methods via SSL security certificate. In order to provide maximum security to the payment process https://officialislandgirl.bigcartel.com/ uses a SSL secure payment system.


Our E-shop has the necessary SSL certificates to provide a secure connection for our customers. At checkout, we also include the necessary SSL certificates to provide a secure http:// connection on that page. When payments are actually processed, PayPal (and Stripe) handle the SSL and all security related needs. They both automatically encrypt confidential information in transit using industry best practices, so all transactions and the buying process are covered by that protection. 


6. SELF- PICK UP

6.1. If you are in the Vienna (Austria) region and you want to save on shipping costs, please send us and email with your order, no shipping cost will be calculated on your email order if you pick up the item at our stockist’s location below. 

6.2. Make sure to enter the code “PICKUPVIENNA” during check-out via our E-shop to save local shipping cost.

We will notify you via email, once your product is available for self-pickup at our stockist below: 


Silvia Gattin / Bomex Handelsges.mbH

Hollandstraße 9

1020 Vienna

Austria


Tel: +43 1 5334460


Opening Hours:

Tuesday - Friday  11:00 - 19:00

Saturday 10:00 - 15:00

Closed on Sunday, Monday and public holidays


7. DELIVERY

Orders will be delivered at the address provided by the buyer as soon as possible: within 2 to 5 working days for deliveries inside the EU and within 4 to 8 working days for countries outside the EU, always subject to stock and availability.


8. CHANGES AND REFUND

8.1 Changes:

In order to change a product: you have 14 days from the date of arrival of your purchase. To proceed, please always notify us at

hello@officialislandgirl.com  indicating the product you wish to change and the reason why you want to change it.


Any change will only be accepted when the item is in perfect condition with its original packaging. Please send the products you want to change to the below address:


TAG MARKET e.U.

(Inh. D.Lewis)

Lichtentalergasse 16-18/1/25

1090 Vienna 

Austria


We recommend you to send the package with tracking number to avoid any ‘lost in transit’. Any exchange for another item will generate new shipping costs that will be at your charge.

We do make an exception for goods, that have been delivered in a damaged condition via delivery process through the delivery company (postal service), or broke in-between the 14 days of receiving your parcel - in these cases, new shipping costs are complimentary by ISLAND GIRL for your exchange product.


Please download the RMA form (Return Merchandise Application) and fill out all the necessary information related to your exchange or return and send it with your parcel.

(download form ENGLISH)


8.2 Refund:

In order to return a product: you have 14 days from the date of arrival of your purchase. 

To proceed, please send us a message at hello@officalislandgirl.com

Any refund will only be accepted when the item is in perfect condition with its original packaging. Please send the products you want to return to the address below:


TAG MARKET e.U.

(Inh. D.Lewis)

Lichtentalergasse 16-18/1/25

1090 Vienna 

Austria


We recommend you to send the package with tracking number to avoid any ‘lost in transit’.


Once we receive your parcel and ensure the product is in good condition, we will refund you the money of the product through the same payment method you used (except shipping cost).


We do make an exception for goods, that have been delivered in a damaged condition via delivery process through the delivery company (postal service), or broke in-between the 14 days of receiving your parcel - in these cases, return shipping costs are complimentary by ISLAND GIRL, if you wish to return item(s).


Please download the RMA form (Return Merchandise Application) and fill out all the necessary information related to your exchange or return and send it with your parcel.

(download form ENGLISH)


Please note that we do not offer refunds for customised and made-to-measure ISLAND GIRL products or sale items unless the item is damaged.


9. WHOLESALE

If you are interested in becoming an ISLAND GIRL retailer, please download and fill out the form below, 

(download form ENGLISH)


(download form GERMAN)


10. RESPONSIBILITY AND EXONERATION OF RESPONSIBILITY

# TAG MARKET e.U. / ISLAND GIRL only takes full responsibility, subject to any purchase acquired through its website, of the selling price of its products. We exonerate any responsibility due to indirect damages derived from the use of Internet, such as server breakdown, spyware intrusion or presence of computer virus or any other factor beyond our control, in accordance with the current jurisprudence.


11. PRIVACY POLICY

According to the current legislation on data protection and on services of the information society and electronic commerce, the user accepts that the personal data provided to place orders, register, subscribe to our newsletter or to access any other service on this website are included in a file owned by this company for the following purposes:

• to facilitate the provision of the requested services

• for correctly identifying users that request personalised services

• for statistical studies of the users to design improvements in the services provided

• to perform basic administrative tasks


If you do not want us to make this treatment of your personal data, please inform us through our email or mailing address above. Any registered user can, at any time, exercise the right to access, rectify and, where necessary, cancel or oppose the processing of personal data supplied by the means stated above.


# TAG MARKET e.U. / ISLAND GIRL is committed to fulfilling its obligation of secrecy of personal data and its duty to treat as confidential, and assumes, for this purpose, measures of technical, organisational and security measures to prevent alteration, loss, treatment or unauthorised access, in accordance with current regulations of data protection and other applicable legislation.


# TAG MARKET e.U. / ISLAND GIRL has the right to deny service to any user who has provided false information, without prejudice to other actions stipulated by law.


12. WEBSITE CONTENT PROPERTY

All images, pictures, illustrations, designs and any other element conforming this website is exclusive property of # TAG MARKET e.U. / ISLAND GIRL. Respecting this, 

the use, copy, modification, publication or distribution of this content is absolutely forbidden without previous authorisation of # TAG MARKET e.U. / ISLAND GIRL.


13. USE OF COOKIES

This website uses cookies, small data files that are stored on the user’s computer, with the following aims:

• Differentiate, anonymously, to new users and returning visitors.

• Obtain, anonymously, about the use of the website to analyse statistically in aggregate.

• Provide the functionality of “shopping cart” and identify unequivocally to manage their orders.


If you wish you can set your browser to be warned when receiving cookies and refuse the use of cookies on your hard drive. # TAG MARKET e.U. / ISLAND GIRL is not responsible for the problems and errors in the operation of the website that may occur due to such configuration changes on cookies. Please see the instructions and manuals on your browser for more information.


13.1. GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which 

are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. 


Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


14. SOCIAL PLUGINS

Social plugins, for example from Facebook, can be used, this may evaluate your visit. If you do not want to share this information, please log out of Facebook before your visit. For further information please visit Facebook-Datenschutzrichtlinien


15. DURATION

The hereby terms and conditions should be applied all throughout active services offered by # TAG MARKET e.U. / ISLAND GIRL.